Protection You Switch On

Responsible Gambling Tools at Bassbet Casino

Play only from 18+, and every Bassbet Casino account carries the same limit and exclusion tools: deposit limits, loss limits, session reminders, self-exclusion and reality checks.

Set a Deposit Limit

Bassbet Casino N.V. holds licence OGL/2010/2010/423 issued by the Gaming Control Board Curaçao and is independently audited by eCOGRA and GLI.

Four Essentials

What Matters Before Your First Spin Here

You will leave knowing the age rule, the licence behind the site, the helpline and where to send limit questions.

Minimum age18+

Regulator and licenceGaming Control Board Curaçao, OGL/2010/2010/423

Gambling Helpline Aotearoa0800 654 655

Limit and exclusion questions[email protected]

Your Safety Net

Set It Before Play, Not After the Loss

Setting a cap takes minutes, and it sits there quietly so you never have to decide in the heat of a session.

Before Play, Not After

Choose a daily, weekly or monthly cap on what you pay in, and set it before the first spin so the figure comes from you rather than from the moment.

What Is My Ceiling?

Fix the most you are willing to lose over a set period; switch it on at sign-up, or after a session where the total surprised you.

Clock Watcher

Have the account nudge you at intervals you pick, then log off when it sounds, so a long evening does not pass unnoticed.

Account-Level Exclusion

Ask the support team to close your account to play for a stretch you name, which is where exclusion is handled in this market.

Read the Check, Then Decide

Turn on a periodic check that shows how long you have been playing, then stop at the point you planned.

Setting Day

When the Cap Needs to Go On Tonight

Four short moves in your own account and the figure is fixed before the next session starts.

Find Your Profile

A Cap That Actually Fits

Pick whether you want to cap deposits, cap losses or be reminded of time, whichever matches what went wrong last time.

Entered and Saved

Set the figure or the interval and choose a daily, weekly or monthly span, checking the span matches your pay cycle.

Is It Showing Yet?

Approve the change, then reopen the page and confirm the cap is showing, so nothing was missed along the way.

A Day Off or a Longer Step Back

When Tonight Needs to End. Set a time-out in the casino account for hours or days and play stops for that window. Log in, open your profile, choose a pause and confirm. Your balance stays put while access closes.

The Choice You Cannot Undo Tomorrow. Self-exclusion in the casino account closes play for up to 2 years and cannot be undone early. Ask our team round the clock to switch it on for you. Balance and history remain on file.

No Register, Just Your Account. No national self-exclusion register covers players here, so the casino account is where you exclude yourself. Gaming Control Board Curaçao licenses us, and the local helpline takes the next step with you.

Talk First, Blame Never

Who Verifies My Age? Set the account up in your own name only; the door opens at 18+, and a photo ID confirms it. Documents are checked before your first withdrawal, not after.

A Quieter Family Phone. Install filtering software on every shared phone, tablet and laptop, then lock the settings with a password the adult keeps. Gambling sites will fail to load, which buys the household time.

A Conversation Without Blame. Pick a quiet moment and describe what you see, without blame or lectures, then let them speak. Ring Gambling Helpline Aotearoa on 0800 654 655 anytime; its advisers talk to relatives too.

Free Support Nearby

Support That Costs You Nothing

Use this block the morning after play feels heavy, or the evening a relative asks you about it.

Gambling Helpline Aotearoa

Ring the helpline free at any hour, day or night, and talk things through anonymously with a trained person; relatives can call on their own behalf too, or send a free text. 0800 654 655 gamblinghelpline.co.nz

Problem Gambling Foundation

Book free counselling through the national foundation, with peer and cultural support across 18 clinics, plus a freephone line and texting on weekday hours for players and family. pgf.nz

Safer Gambling Aotearoa

Read plain information from the health service site covering the signs of harm, practical tips and a finder for support in your own area, written for people who gamble and their whānau. safergambling.org.nz

When the Evening Runs Away With You

Noticing these signs early keeps a habit from growing roots, and a limit or a pause set before the next session is the first practical step. Gambling costs money either way.

Read through these and note any that sound like your own week.

Chasing a deposit you already lost
Hiding sessions from your partner
Spending money set aside for bills
Borrowing to keep playing
Losing track of hours at the screen
Playing to fix a bad mood
Feeling flat until the next session

Account Protection

When You Want the Account to Stop

The moment you choose between a short break and a full stop, and need the difference fast.

Can I ring the gambling helpline about my brother's play?+

Yes. Gambling Helpline Aotearoa on 0800 654 655 takes calls from relatives at any hour, and the free text line 8006 works the same way. Staff talk through what you have noticed and point you to counselling that is free.

How do I shut my account permanently?+

Write to [email protected] from your registered address and ask for permanent closure. Support confirms it and the account stays shut, so a change of mind later needs a fresh decision, not a quick login.

Why do you need my ID before I play?+

Because the site is for adults of 18 and over, and the check has to happen before the account is active. Photo identification and proof of address also confirm who is playing, which keeps payouts moving later.

Can I lift a self-exclusion before it finishes?+

No. The exclusion runs for the whole period you picked when you set it, and nothing shortens it. Plan the length carefully, because the account stays closed until that period ends.

What does a short pause actually change?+

A pause locks play for the stretch you choose while your balance and history stay untouched. Nothing is lost, and the account opens again on its own once that stretch runs out.

Does a self-exclusion here cover other casinos too?+

No, other sites stay open. New Zealand has no national self-exclusion register, so an exclusion set here covers this operator's platforms only. Set one in every account you hold if you need them all closed.