Gaming OGL/2010/2010/423+64 9 578 2276
EN · NZD
Bassbet CasinoDEPTH YOU CAN BET ON
Get StartedSign In
Get HelpClaim BonusFund AccountWithdrawCreate AccountEnterShow All
Log InJoin NowDealsPromo codeGames
Stuck Right Now? Start Here

Bassbet Casino Contact Options

Reach Bassbet Casino support by live chat, e-mail or phone, 24 hours a day, 7 days a week, every day of the year.

Open Live Chat 18+ only. 40x wagering applies. Licensed under OGL/2010/2010/423.
Paid out today
800,638 NZ$
1,743 Players at the tables now
Bassbet Casino N.V. holds licence OGL/2010/2010/423 issued by the Gaming Control Board Curaçao and is independently audited by eCOGRA and GLI.
Average withdrawal processes in 15 minutes. Monthly payout volume runs to NZ$179M across 10 supported payment methods including Visa, Apple Pay, and Skrill.
Every session and transaction is protected by 256-bit SSL encryption. Your personal and financial data does not leave a secured connection.
Bassbet Casino Channels

Three Ways To A Human

Bassbet Casino keeps every channel staffed around the clock, so nothing sits until morning.

Talk To Someone Now
Use live chat on the site for login trouble, bonus questions and anything urgent; a person typically answers in two minutes, whatever the hour.
Open Chat
A Written Record You Keep
Send the details to [email protected] when you have screenshots or several points to make; expect a reply within 24 hours.
Write To Us
A Voice Instead Of Text
Ring +64 9 578 2276 (NZST) for a payment that will not clear or a verification you want talked through; calls are answered in around two minutes.
Call Us
Local Details

What New Zealand Players Get

Read this once and you will know who answers, in which language, and who supervises the casino.

How To Reach Us

New Zealand phone+64 9 578 2276
Support time zoneNZST
LanguagesEnglish, German, Finnish, Norwegian
E-mail[email protected]

Supervision

Regulator and licenceGaming Control Board Curaçao, OGL/2010/2010/423

Where To Get Help

Problem gambling helpProblem Gambling Foundation of New Zealand, Gambling Helpline, Hapai Te Hauora
Your Route To A Fix

Complaint Escalation, Step By Step

Support reads every complaint first, so start there and keep the thread together.

Written Complaint Record
Write to [email protected] with the date, the amount and what you expected to happen. Attach screenshots or the chat transcript if you have them.
Will I Get A Reference?
Expect a reference number with the first reply. Quote it in every later message, and you keep one trail instead of starting again each time.
Ask For A Supervisor
Ask the support team to pass the case to a supervisor if the reply leaves the matter open. Explain in one message what is still wrong and what outcome you want.
A Ruling Outside The Casino
Take it to the Gaming Control Board Curaçao once the internal route is exhausted. Before that point, send the reference and the full trail with your complaint.
Straight To The Right Desk

A Slow Answer Or The Right One, You Choose

Pick the right inbox first and your message will not bounce between departments while you wait.

Account

General support[email protected]
Verification documents[email protected]

Money

Deposits and withdrawals[email protected]

Other Matters

Complaints and escalation[email protected]
Privacy and personal data[email protected]
Business and partnerships[email protected]

A Real Person Who Is Not Us

Gambling problems sit outside what any casino can fix alone. Three New Zealand organisations give free, confidential support, and each approaches the issue from a slightly different side: the Problem Gambling Foundation of New Zealand, the Gambling Helpline and Hapai Te Hauora.

Problem Gambling Foundation of New Zealand. Counselling and practical advice for anyone affected by gambling, delivered free and in confidence across the country.

Gambling Helpline. A free phone line staffed by trained people who listen first and then point you toward the right local service.

Hapai Te Hauora. A Maori health organisation that supports whanau and communities dealing with gambling harm through culturally grounded services.

See More
Answers Without The Wait

Reach A Real Person In Minutes

No queue worth dreading, since every channel runs around the clock from New Zealand.

Live Chat

Live chat hours24 hours a day, 7 days a week
Chat first reply2 minutes
All hours shown inNZST

E-mail

E-mail address[email protected]
E-mail reply24 hours

Phone

Phone number+64 9 578 2276
Phone waiting2 minutes

Gather These Five Things First

Have the following within reach and the team can check your account while you wait.

  • Your registered e-mail address
  • Your account username or player ID
  • Transaction reference for any payment query
  • Screenshot of the error or game round
  • Photo ID and proof of address files
Straight Answers First

Get Your Answer Without Waiting

Removes the worry that support hides its terms or stalls you on purpose.

trustWhat if I check who licensed this casino first?+
Suppose you want proof before you play. Bassbet Casino N.V. holds licence OGL/2010/2010/423 from the Gaming Control Board Curaçao, so the operator and its terms sit on record before you sign up.
trustWhat if I need help at 3am on a Sunday?+
Help runs 24 hours a day, 7 days a week, in New Zealand time, so nothing closes overnight or across a weekend. A chat or a call any hour reaches the same team, and answers follow within minutes.
trustWhere does my verification sit once documents go in?+
Where checks stall, the usual wait is 53 hours once your documents arrive. Send photo identification, proof of address and payment method confirmation together, and the queue moves faster for everyone.
trustWhy do you offer languages beyond English?+
Because players here arrive from several backgrounds, the desk answers in English, German, Finnish and Norwegian. Writing in any of these keeps your question with someone who reads it firsthand, with no relay to a third party.
trustDo I need the support team to shut my account?+
Yes, though the request goes through the support team rather than a button. Reach out by chat, e-mail or phone and ask to close the account, and the team confirms the closure with you.
trustWhat happens when support asks to confirm it is me?+
Ask for help and the team verifies who you are without ever requesting your password. Have your registered e-mail address and, if asked, your account details ready instead, and never share login credentials with anyone.
Four Facts Worth Checking

Bassbet Casino, Registered And Licensed

Use this block when you want the company, licence and address on record before you play.

Company

Legal nameBassbet Casino N.V.
Company number308930 (Curaçao)
AddressHeelsumstraat, Willemstad

Licence

RegulatorGaming Control Board Curaçao
License numberOGL/2010/2010/423

Written Contact

Support e-mail[email protected]

We use cookies to keep Bassbet Casino running and to make it better — by continuing to browse, you agree to our cookie policy.