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Why does Bassbet Casino need my ID before I cash out?

The identity check exists because our Curaçao licence requires it, and once your papers are in it takes about 53 hours.

Start the check

Bassbet Casino N.V. holds licence OGL/2010/2010/423 issued by the Gaming Control Board Curaçao and is independently audited by eCOGRA and GLI.

No surprises

The check in six lines

Most of the worry is about who is asking and how long the wait runs.

Who runs the check

Bassbet Casino N.V.

Licence held

Gaming Control Board Curaçao, OGL/2010/2010/423

Time needed

53 hours

Deadline

Before the first withdrawal

Verification email

[email protected]

Youngest player allowed

18+

Four moves

Four steps to clear it first time

This settles exactly what to send and in what order, so nothing bounces back.

Read before you shoot

Log in and open the verification area of your account, then read the list of what is wanted before you touch a camera. Anything listed there is what gets assessed.

Shoot it on the table

Photograph your photo identification flat on a table in daylight, with all four corners in frame and no glare. Glare and cropped edges are the usual reason a copy is sent back.

From unverified to ready to cash out

Show that the payment method is yours by sending a copy that carries your name and the method details. Card numbers can be masked; your name and the last few digits cannot.

Watch your registered inbox

Watch your inbox at the address you registered with, including the junk folder, for roughly 53 hours from sending. If something is unclear, message [email protected] rather than resending the same file.

Paper checklist

One upload instead of three

Once the check lands, you need the right papers in clear photos; here is what each one proves.

Photo identification

What it confirmsWho you are

Must showAll four corners in frame

Proof of address

What it confirmsWhere you live now

Must showRecent bill, your name on it

Payment method confirmation

What it confirmsThe account is yours

Must showName and last digits visible

When it lands

Know the moment before it finds you

Bassbet Casino runs the check at set points, and each one has a reason you can see coming.

The sum that stands out

Amounts that sit outside your usual pattern get a second look, so proof of identity and proof of address are requested before the money moves.

New method, new proof

A method you have not used before needs the name on it to match your account, so a photo of the card or wallet page is asked for.

A higher ceiling request

A higher ceiling changes how much you can lose, so identity and address documents are confirmed before the new figure takes effect on your account.

Before payout, after check

Before any payout leaves, your identity, address and payment details are confirmed, so the first cash-out is the point where everything is checked together.

Showing where your money comes from

Our Gaming Control Board Curaçao licence, number OGL/2010/2010/423, obliges Bassbet Casino to know where player money originates. That duty applies to everyone, so a source of funds request is a routine AML step and never a sign that you have done something wrong.

Depending on your answer, one or two of these are usually enough to close the question.

Recent bank statement
Payslip or employer letter
Tax return summary
Sale or contract document
Pension or benefit statement

Refused once, cleared the next time

Expired, so refused. A photo identification with an expiry date in the past no longer proves who you are, so it cannot be accepted. Send a current photo identification Check the expiry date before uploading

Mismatch with my account. The name, address or date of birth on the paper differs from what sits in your account, so the two cannot be tied together. Update your account details first Send papers showing the same details

Send the unaltered original. Cropped edges, hidden corners or any retouching make a file impossible to trust, and our reviewers cannot verify it. Send the original, full-frame photo Take a fresh shot of the whole page

Mid-check

Settle the doubt in a minute

Seven plain replies cover timing, refused files, licensing, funds questions, name changes, safety and wait times.

When do I have to send my documents in?+

The check is a licence condition, so it must be complete at the latest before your first withdrawal. The casino can also ask sooner, at registration or when you make your first deposit, so keep the files handy.

My document was rejected, what happens next?+

A refusal usually means the photo was blurred, cropped or out of date. You get a message naming the problem, then you send a fresh copy to [email protected] and the review restarts from there.

What licence does this casino hold?+

Bassbet Casino N.V. holds a licence from the Gaming Control Board Curaçao, number OGL/2010/2010/423, and has operated under it since 2010. The same licence is what obliges the casino to run identity and money-laundering checks on every player.

Why are you asking where my money comes from?+

Source of funds is a routine part of the licence, not a suspicion about you. The casino must show that money moving through it is legitimate, so a short explanation plus evidence of where the funds came from can be requested alongside the standard three documents.

My name has changed since I signed up, is that a problem?+

No, but the documents must match each other and the account. Send the photo identification in your current name alongside the rest of the documents, and mention the change in your message so the reviewer knows what to look for.

Is my ID safe once I upload it?+

Yes. Files travel over 256-bit SSL encryption, and only the team handling your check sees them. If you want to know what is held about you, the privacy contact is [email protected].

How long does the check take to clear?+

Most checks are finished within 53 hours of the documents arriving. Sending clear, complete files in one message is the main thing that keeps it near the quicker end of that window.